Konnate modules

Give your AI the right tools.

Choose only the systems your company uses. Every module exposes a small, named set of actions, runs through the account you sign into, and stays behind Konnate's licence, device and policy checks.

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30current AI tools

7separately licensed modules

1approved Windows gateway

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What each module can actually do

Each list below matches the actions currently exposed to AI. ScreenConnect, IT Glue and Salesforce are the main launch modules. Microsoft 365, Bitdefender, Zabbix and NinjaOne remain beta while their setup and coverage are expanded.

Launch module

ScreenConnect

£5/month

Find, inspect and support Windows computers already managed in ScreenConnect. Konnate can also inspect and run CMD commands on its own Windows computer even when that computer has no ScreenConnect agent.

Available actions

Search machines by customer, site or computer name
Read remote computer details and connection state
Run a permitted command on an approved ScreenConnect endpoint
Read the Konnate host's computer, user and Windows details without ScreenConnect
Run a permitted CMD command directly on the Konnate host without ScreenConnect

Useful cases

Check hostname, uptime, disk space, services or network settings
Collect diagnostics from a remote computer before a technician connects
Keep managing the Konnate gateway computer after removing its ScreenConnect agent

Remote: “Find PC-01 at Example Ltd and report its free disk space.”
Local: “On the computer running Konnate, run hostname and whoami.”

Limits: this is command execution, not interactive remote desktop, chat, file transfer or backstage browsing. Remote commands run as SYSTEM and may queue if offline; local commands run immediately as the Windows user running the Konnate gateway. Portal read-only mode, the destructive-command denylist, confirmation and auditing apply to both. Machine and OS allowlists apply to remote ScreenConnect targets.

Launch module

IT Glue

£3/month

Search and maintain selected customer documentation and flexible assets without handing the AI an unrestricted browser session.

Available actions

Search customer documentation
List documents for a customer and read one document by ID
List and read flexible asset records (Wifi, LAN, Backup and more), with password-like fields hidden unless you allow them
List a customer's configurations and contacts
Add and correct devices such as printers and firewalls as configurations
Create a flexible asset when writes are enabled
Update named fields on an existing flexible asset when writes are enabled
Create, edit and move documents between a customer's folders when writes are enabled

Useful cases

Find a firewall, backup or onboarding procedure and summarise it
Update a circuit reference, renewal date or support note
Create a structured handover or site-information record

Try asking: “Find the firewall documentation for Example Ltd and summarise the setup.”
With writes enabled: “Update asset 12345 so Circuit reference is ABC-100.”

Limits: Konnate has no password-reveal action and does not expose IT Glue usernames or passwords. It does not currently delete records or provide unrestricted editing of every IT Glue object.

Launch module

Salesforce

£5/month

Triage support cases and make a small set of controlled case updates from an AI conversation.

Available actions

List open cases from the configured queue
Search cases and read one case by reference
Find accounts by name
Add an internal case comment when writes are enabled
Change case status or create a case when writes are enabled

Useful cases

Summarise old or urgent cases before a service review
Add a technician's internal diagnostic note to the right ticket
Create a support case from a conversation and link it to an account

Try asking: “List the open cases for Acme and summarise the oldest one.”
With writes enabled: “Add this as an internal comment on case 001234: customer confirmed the router reboot fixed service.”

Limits: comments are internal only. The module does not send customer email, publish public comments, delete records, or provide general Salesforce administration.

Beta

Microsoft 365

In the £8 bundle

Use a signed-in Exchange Online session to inspect the selected customer tenant and, when enabled, run a confirmed PowerShell action.

Available actions

Check whether the Microsoft 365 session is signed in
Run an exact Exchange Online PowerShell query or write cmdlet when portal writes are enabled

Useful cases

List shared mailboxes, aliases or forwarding settings
Check mailbox limits, permissions or auditing configuration
Apply one reviewed mailbox change using an exact cmdlet

With writes enabled: “List shared mailboxes in the connected tenant.”
Or: “Set mailbox auditing on for user@example.com.”

Beta limits: the PowerShell action is unavailable while the module is read-only. It covers Exchange Online rather than every Microsoft 365 service. Setup needs the local ExchangeOnlineManagement module and an IT Glue customer selection. Dangerous and obfuscated commands are denied.

Beta

Bitdefender

In the £8 bundle

Read security posture from Bitdefender GravityZone and MDR without changing endpoint protection.

Available actions

Find managed security customers
List protected computers for a company
Check an endpoint's current protection status
List MDR security incidents

Useful cases

Find endpoints that are offline or reporting protection problems
Summarise open MDR incidents for a customer review
Check whether a named computer appears in GravityZone

Try asking: “Show endpoints with protection issues for Acme and summarise current MDR incidents.”

Beta limits: read-only. It cannot start scans, change policy, isolate endpoints or close incidents. GravityZone API-key setup is still under acceptance testing.

Beta

Zabbix

In the £8 bundle

Bring live infrastructure monitoring context into an AI conversation without allowing it to alter Zabbix.

Available actions

Search monitored hosts
Search host groups
List active monitoring problems and alerts

Useful cases

Prepare a current alert summary for a service desk handover
Find which group owns an affected server
Correlate a reported outage with active monitoring problems

Try asking: “List active Zabbix problems, then find the affected host and its group.”

Beta limits: read-only. It cannot acknowledge events, change triggers, edit hosts or run remediation. Server URL and API compatibility are still under acceptance testing.

Beta

NinjaOne

In the £8 bundle

Find devices across your NinjaOne organizations and, when enabled, run a confirmed PowerShell command on one of them.

Available actions

List NinjaOne organizations
Search devices by name
List every device in an organization, with IP addresses
Run an exact PowerShell command on a device when portal writes are enabled

Useful cases

Find which customer a device belongs to and whether it is online
List a customer's servers and their IP addresses
Check a service, disk space or the logged-on user on one reviewed device

With writes enabled: “List the servers for Example Ltd in NinjaOne.”
Or: “Check free disk space on EX-SRV01.”

Beta limits: the PowerShell action is unavailable while the module is read-only and runs on one device at a time. NinjaOne may ask the signed-in technician for an authenticator code before opening a remote shell. Uses your existing NinjaOne web sign-in, with no API key. Dangerous and obfuscated commands are denied.

Start with the modules you need.

Join the work-in-progress beta free until 31 December 2026, or choose a paid monthly plan.

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